Introduction
Welcome to Tidio, a global company that brings together talented individuals from all over the world to solve challenging customer problems. Our mission is to make the customer experience frictionless and help brands build strong relationships with their customers through excellent customer service.
Our Solutions
At Tidio, we offer a suite of powerful tools designed to drive businesses forward by offering quick and qualitative support and creating real connections with customers. Our solutions include live chat, automation flows, helpdesk tools, and AI solutions.
Live Chat for Consumer-Centric Companies
Our live chat app is tailored to e-commerce and small businesses, helping them to master customer support, boost customer loyalty, and generate more sales. With real-time communication, businesses can engage with customers instantly, providing them with the assistance they need. By offering a seamless live chat experience, brands can build trust and develop long-lasting relationships with their customers.
Lyro AI Chatbot
Lyro is our conversational AI that can solve up to 70% of customer problems on any live channel, in 7 languages, without the need for extra hiring. By using your data and human-like language, Lyro AI chatbot can provide quick and accurate responses to customer queries. It can also perform tasks, freeing up your support agents to focus on high-value requests. With Lyro AI, you can scale your operations and provide efficient customer service at a predictable cost.
Help Desk Software
Our intuitive help desk software is packed with features to drive customer satisfaction. With live chat, ticketing, video calls, and multichannel communication, you have everything you need for great customer service in one place. Manage all your communications efficiently and speed up your response times to increase customer satisfaction. With Tidio, you can streamline your customer support processes and provide a seamless experience for your customers.
Tidio Analytics
Understanding customer behavior is crucial for improving your business. With Tidio Analytics, you can keep track of the data that matters to your business. Monitor your team’s performance, oversee your automated flows, and gain actionable insights to improve your processes. By analyzing customer interactions and feedback, you can make informed decisions to enhance the customer experience and drive business growth.
At Tidio, we are dedicated to helping brands build strong relationships with their customers through excellent customer service. Our suite of tools and solutions is designed to make the customer experience frictionless and drive businesses forward. Whether you need live chat support, AI chatbot solutions, help desk software, or analytics, Tidio has you covered. Join us and start creating real connections with your customers today.